Field Operations Infrastructure
Novel Systems is the CPQ, dispatch, and smart-building platform built for contractors who sell configured products and install them in the field.
SOC 2 Type II observation window open · PIPEDA-aligned · Canadian data residency
Reference configuration
96.00" W × 120.00" D
Wholesale
$642.10 CADRetail
$1,284.20 CADAverage quote turnaround
Down from a 6.2-hour manual baseline measured across pilot accounts.
Saved per van per day
Route optimisation against time windows, skills, and traffic profile.
Platform uptime
Trailing 90 days, measured at the API edge in ca-central-1.
Margin floor per line
Enforced by the engine at the line, the quote, and the approval workflow.
Parametric quoting
An estimator enters a finished width and a finished drop. The engine derives the tube, hembar, and fabric cut sizes, prices every line against the rate card, and grosses the total up to the margin floor. There is nowhere left to mistype a deduction.
Solar Screen 3% — Charcoal
LI-ION RTS tubular · 3% openness
81.375 ft²
| Line | Basis | Cost |
|---|---|---|
| Solar Screen 3% — Charcoal | 81.375 ft² × $3.18/ft² | $258.77 |
| Aluminum tube | 94.75" × $0.60/in | $56.85 |
| Extruded hembar | 95.00" × $0.40/in | $38.00 |
| Aluminum surcharge | $94.85 × 3.5% | $3.32 |
| Fabrication labour | 1 unit × $55.20 | $55.20 |
| LI-ION RTS tubular | Somfy RTS 433.42 MHz · 6 Nm | $189.00 |
| Fascia cassette | 96.00" × $0.30/in | $28.80 |
| Bracket & fixings set | 1 set per unit | $12.16 |
Wholesale
$642.10 CADRetail at the margin floor
$1,284.20 CADOne platform, three surfaces
Configure · Price · Quote
Every deduction, every rate, every margin rule lives in one engine. Your estimator picks dimensions; the platform derives the cut list and the price.
Dispatch · Route · Complete
One board for every van, every skill tag, and every minute. Assign work to the technician who is certified for it and closest to it.
Provision · Commission · Monitor
Motorised hardware is provisioned from the same record that priced it, then monitored from the tube up into the building stack.
Configured for six field-service trades
Integrations
Invoices post to the accounting system you already run. Motors provision against the protocol the specification called for. Nothing needs a middleware project.
Stripe
Billing
Subscriptions, invoices, PAD and EFT settlement.
QuickBooks
Accounting
Invoice sync with HST line-item mapping.
Xero
Accounting
Two-way chart-of-accounts reconciliation.
Twilio
Messaging
Outbound technician-ETA SMS with STOP handling.
Somfy
Hardware
RTS and Zigbee motor provisioning payloads.
Lutron
Hardware
Sivoia QS and Athena scene binding.
KNX
Hardware
Group-address export for commissioning.
Google Maps Platform
Geo
Distance matrix and traffic-profiled routing.
Slack
Workspace
Job escalations routed to the dispatch channel.
Operator scenarios
The accounts below are illustrative composites attributed to a function rather than a person, not audited customer references. The figures model documented engine behaviour rather than reporting a verified result.
“Our estimators used to rebuild the same deduction math in a spreadsheet for every elevation. Now the cut list comes off the configuration and the shop cuts from it directly.”
Operations leadership
Commercial shading distributor · Golden Horseshoe Region
Re-cuts per 100 units
1.4 re-cuts
“Dispatch stopped phoning technicians to ask who held a working-at-heights ticket. The board excludes anyone whose certification lapses before the install date.”
General management
Electrical contracting group · Greater Toronto Area
Drive minutes saved per van per day
68 min
“Commissioning used to be a separate project with its own spreadsheet. The group addresses now export from the same record that quoted the job.”
Field services leadership
Building automation integrator · Eastern Ontario & Ottawa Valley Corridor
Quote-to-work-order handoff
4 min
Trust
Customer data is stored and processed in AWS ca-central-1, with active-passive failover to a second availability zone in the same region. The SOC 2 Type II observation window runs 1 March 2026 – 30 November 2026; the control descriptions, subprocessor list, and PIPEDA statement are published in full before the report lands.
Read the security postureEncryption
TLS 1.3 in transit, AES-256 at rest, with per-tenant key separation.
Access control
SSO via SAML 2.0 and SCIM provisioning on Enterprise, role-scoped throughout.
Audit trail
Every margin override, rate change, and dispatch reassignment is attributed.
Availability
Multi-AZ with a 15-minute RPO and a documented 4-hour RTO.
Model the annual benefit against your technician count, quote volume, and admin load. Then book 20 minutes and we will run your real elevations through the engine.